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Odisha DGP launches e-grievance service

Cuttack, January 11, 2018: Director General of Police (DGP) Dr Rajendra Prasad Sharma on Thursday inaugurated the "e-grievance mechanism" of western range (WR) of the State police. The DGP also launched the facility of Rourkela, Sundargarh and Keonjhar police districts through videoconferencing in a specially arranged function at the State Police Headquarters here.

For redressal of public grievance a centralised “Public Grievance Redressal and Monitoring System" e-Abhijoga, has been functioning at the State-level for quite some times now.

It is an integrated Government to citizen application system, based on web technology functioning round the clock.

This 'State Grievance Redressal Portal' is being used by the Chief Minister’s Office (CMO), Home Department, Chief Secretary's Office, DGP office and by all Government departments.

But, it was not integrated with police stations. Now, effort is being made to integrate all the police stations of western range to this Centralised Grievance redressal Portal, said the DGP.

Now, one can directly lodge grievance to the concerned organisation and it can be inter-linked to the police station level, added the DGP.

The e-grievance links are available in the Home Page of Odisha Police website. In case of any delay in the processing of the grievance, a citizen can put reminder for his / her lodged grievance. This 'e-grievance' of DGP is a sub-system of e-Abhijoga of State Govt.

After inclusion of all police stations, it can address the grievances of general public in a much better, faster and effective way as ever before, added Dr Sharma.

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